Vigilance Division
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MONOGRAM APPROVED BY |
QUALITY
SYSTEM QUALITY
PLAN Title: Quality Plan for
Regular/surprise checks & investigation of complaints |
DOC NO.HQRS./VIG.SQD/01 ISSUE
NO.01 page
___ of ___ Page Rev No.0 Effective Date: |
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Measurable Parameters
(Critical to Quality) |
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Process Activity Stage |
Parameter |
Acceptance Criterion |
Data to be kept |
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1 |
Receipt
of complaint / Source information |
Content |
i)
Receipt of
complaint from Vigilance
Divn. Hqrs. |
Register
maintained in Format No.Hqrs.Vig.Sqd./OIP/F-01 |
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ii)
Regular inspection will be planned/ordered
by JM or M(Vig.Sqd)/
Manager(Vig.) / ED(V) |
Register
maintained in Format No.Hqrs.Vig.Sqd./OIP/F-02 |
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iii)
Surprise check, Suo- moto or on source
information will be planned
/ordered by M(Vig.Sqd)/M(V)/ED
(Vig) |
Register
maintained in Format No.Hqrs.Vig.Sqd./OIP/F-02 |
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2. |
Opening
of file and entry in the file Register and inspection /
investigation register maintained in prescribed format I , II & III |
Content |
On
receipt of complaint/ Regular
or surprise inspection
orders, a new file will
be opened for each case and entry will be made in the file register and
inspection / investigation register maintained
in prescribed format I, II
& III |
Registers
maintained in Format Nos.Hqrs./Vig.Sqd/OIP/F01, 02 & 03 (Appendix I,
II & III) |
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3 |
Constitution
of Squad |
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a)
Squad will
be constituted for
investigation of complaint/
conducting of inspection
/surprise check b)
Submission of tour programme c)Approval
of tour programme d)
Drawal of TA advance for
proceeding on tour |
Concerned
file |
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4. |
Investigation |
Content |
a)
Nominated Squad will proceed
to the destination. In the
first instance, the
complainant will be contacted for authenticity of complaint; |
Concerned
file |
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b)
will Collect written/oral evidence
in order to substantiate the
allegations; |
Concerned
file |
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c)
will conduct Joint sampling /joint analysis of stocks
if required. |
Concerned
file |
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5. |
Preparation
of investigation report |
Content/
time |
On
the basis of material i.e. written
/ oral evidence collected during
investigation , the
investigation/ inspection report will be prepared
by the Squad allegationwise to
conclude the findings within a week or
so depending upon size/ volume of work
involved.. |
Concerned
file |
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6. |
Submission
of the investigation report |
Content |
Investigation/Inspection
report along with supporting documents will be submitted then to
JM/M(Vig.Squad)/ M(V)/ ED(V) for
orders of appropriate action
against identified
officers/officials, if any |
Concerned
File |
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7 |
Transfer
of investigation report/file |
Content |
Case
file will be transferred to
Vigilance Division for further action
against the delinquents by the competent authority and an entry
will be made in the inspection/investigation register. |
Register
(Appendix-II & III) |