Computer Division

FCI

Quality Plan

Doc.No. :Comp./P/04

Issue No.:01

Title : Procedure for Annual Maintenance of Computers & Computer peripherals

Page No.1of 1

Page Rev.No.00

Approved By:

Effective Date:

Process / Activity Stage

Ref. Doc./Record

Measurable Parameters (critical to Quality)

Parameter

Acceptance Criteria

2

Leading Maintenance Firms

Having good market reputation like WIPRO,HP,TVSE,ECIL,CMC etc. Feedback from other companies

File No. K-11(HWSW)/AMC/2003

Analysis of the service provided earlier

The service provided is satisfactory

File No. K-11(HWSW) /AMC /2003

1A

-Monitoring the down time -Recovery amount -List of Hardware

As per Standard Terms & Conditions

File No.K-11(HWSW)/AMC/2003

5

Annexures

Completeness of all the annexures as per tender documents

Tender Register

EMD

Amount, Date, Favouring as given in tender document

Specification

Completeness of the specification as per the tender docoment

7

Status of item

All the items should be OK

File No.K-11(HWSW)/AMC/2003

Identification of Items

The items physically being handed over are the same as per the list of items

8

Date & Time

The breakdown time should not be more than 2 days

Complaint Register

Frequency of recurring faults

There should not be reocurring faults

Complaint Register

 

         
FCI  Quality Plan Doc.No. :Comp./P/02  
 
 
  Issue No.:01  
    Title :     Procedure for Maintenance of Software Page 1of 1  
  Approved By: Page Rev.No.00  
Effective Date:  
           
Process/         Activity Stage Measurable Parameters (critical to Quality) Reference Documents/Record
Parameter Acceptance Criterion
2   User Manural The User manual should be provided to the concerned users User Manual
  Content of Training The Training programme should cover all the aspects of the software    
3   Access Rights Read, Write and execution rights to be given to authorised persons   List OF authorised Persons
4   Record  All the records of the complaints shall be mainteained properly in the complaint register   Complaint Register/Concerned file
  completeness The register should be filled completely and legibly    
6   Time Time taken to solve the problem should be measured   Concerned File
  Action Taken Causes of the problems and Action Taken to rectify the problem shall be recorded    
8   Weekly  The data on tape is updated weekly Data Tapes
  Identification All the tapes are identified with suitable stickers