Food Corporation of India

Back

Manual-VII

No.2/Inspection Report/94-LC                                                                                28-07-2005

PUBLIC GRIEVANCE REDRESSAL MECHANISM

            The FCI has devised a detailed Public Grievance redressal mechanism for redressal of Grievances raised by any individual, association, professional of any member of public etc. against any service provided by the Corporation or having interface with it.  The scheme envisages nomination of Public Grievance Officers at corporate, Zonal, Regional and District level.  At corporate level the Executive Director (Personnel) and Liaison Officer are ex-officio Director (Public Grievance) and public Grievance Officers respectively.  At Zonal level the Deputy Zonal Managers of concerned zone have been designated as Zonal Public Grievance Officers.  Similarly at Regional and District levels concerned Regional Managers and District Managers have been nominated as Regional and District Public Grievance Officers.

            Any aggrieved person, association, professional etc. can approach these public grievance officers at these levels to get redressed their grievances.

            At FCI Headquarters, New Delhi , the following officers has been designated as Director (Public Grievance) and Public Grievance Officers.

Sl. No.

NAME & DESIGNATION

Floor/Room No.

Telephone/ Fax No.

1.

Smt Anjali Anand Srivastava,IA&AS , Executive Director (Personnel) as Director (Public Grievances)

3rd Floor, R.NO: 312, 16-20, Barakhama Lane , Headquarters, New Delhi-110001

23414150

2.

Sh. M.K. Verma , Dy. General Manager (Liaison Officer) as Public Grievance Officer

12th Floor,             R.NO: 1205,       16-20, Barakhama Lane , Headquarters, New Delhi-110001

23413222/

23412165

 Meeting Day       -   EVERY WEDNESDAY BETWEEN 10.00 Hrs. to 13.00 Hrs.  

List of  Public Grievance Officers

of  Zones/Regions/Districts

Function as

Telephone/

Fax Nos

ZONAL OFFICE NORTH  : NOIDA (UP)

Dy.Zonal Manager FCI,Zonal Office(North), Khadya Purna Sadan, A-2A&2B, Sector -24, Noida(UP)

Zonal Public Grievance

Officer

95120/

2411717

REGIONAL OFFICE : DELHI

Regional Manager   FCI, Regional Office, D.D.A Complex, Rajindera Bhawan , Rajindera Place ,

  New Delhi .

Regional Public Grievance

Officer

25768007

District Manager

FCI,District Office, Mayapuri,   New Delhi .

District Public Grievance

Officer  

25493870

25136274

District Manager

FCI,District Office   Shakti Nagar,   Delhi .

District Public Grievance

Officer

27241582

27211058

HARYANA REGION: CHANDIGARH

.Regional Manager,

FCI,Regional Office

Panchkula(Haryana)

Regional Public Grievance

Officer

2704428  2566547

0172/2705815

District Manager

FCI,District Office

Karnal(Haryana)

District Public Grievance

Officer

293597

District Manager

FCI,District Office

Rohtak(Haryana)

District Public Grievance

Officer

245135

District Manager

FCI,District Office

Hissar(Haryana)

District Public Grievance

Officer

231038

District Manager

FCI,District Office

Kurukshetra(Haryana)

District Public Grievance

Officer

220596

ssssDistrict Manager

FCI,District Office

Gurgaon(Haryana)

District Public Grievance

Officer

95124/

26342967

PUNJAB REGION

Regional Manager,

FCI, Regional Office,S.C.O 34-38, Sector- 31 A

Chandigarh ( Punjab )

Regional Public Grievance

Officer

0172/2600680

2601147

 

District Manager

FCI,District Office

Jullundhar( Punjab )

District Public Grievance

Officer

225638

District Manager

FCI,District Office

Ludhiana ( Punjab )

District Public Grievance

Officer

2409342

District Manager

FCI,District Office

Amritsar ( Punjab )

District Public Grievance

Officer

2566029

 

District Manager

FCI,District Office,Ferozpur

District Public Grievance

Officer

223341

District Manager

FCI, District Office

Bhatinda( Punjab )

District Public Grievance

Officer

2121692

District Manager

FCI, District Office

Sangrur ( Punjab )

District Public Grievance

Officer

234382

233444

 

FCI, District Office

Hoshiarpur ( Punjab )

 

District Public Grievance Officer

2221111

District Manager

FCI, District Office

Faridkot( Punjab )

District Public Grievance

Officer

250371

District Manager

FCI, District Office

Gurdaspur ( Punjab )

District Public Grievance

Officer

230495

230906

District Manager

FCI, District Office

Kapurthala ( Punjab )

District Public Grievance

Officer

232337

District Manager

FCI, District Office

Patiala ( Punjab )

District Public Grievance

Officer

2303249

District Manager

FCI, District Office

Chandigarh (Ropar) ( Punjab )

District Public Grievance

Officer

2697107

HIMACHAL PRADESH REGION

.Regional Manager,

FCI, Regional Office, Mount View , Lower Jakoo , Shimla( Himachal Pradesh )

Regional Public Grievance

Officer

2812552

District Manager FCI,. District Office Mandi(Himahchal Pradesh)

District Public Grievance

Officer

235329

District Manager FCI,District Office Dharamshala

District Public Grievance

Officer

224581

J&K REGION

.Regional Manager FCI,Regional Office, 28-B,JDA Commercial Rail Head, Jammu (J&K)

Regional Public Grievance Officer

212552-2473291

District Manager FCI, District Office Jammu (J&K)

District Public Grievance Officer

2473291

District Manager FCI, District Office Srinagar

District Public Grievance Officer

2431056

UTTARANCHAL REGION

.Regional Manager, FCI, Regional Office, 98 Neshvilla Road ,, Dehra Dun (Uttaranchal)

Regional Public Grievance Officer

2713856

0135/2712260

District Manager FCI, District Office Dehra Dun (Uttaranchal)

District Public Grievance Officer

2656905

District Manager FCI, District Office Haldwani

District Public Grievance Officer

220631

District Manager FCI, District Office Srinagar

District Public Grievance Officer

252538

252539

RAJASTHAN REGION

.Regional Manager, FCI, Regional Office, 4 Nehru Place , Tonk Road , Jaipur(Rajasthan)

Regional Public Grievance Officer

2743117-2742134

District Manager FCI,District  Office,,

Kota (Rajasthan)

District Public Grievance

Officer

2361380

2341563

District Manager, FCI, District Office,

Jaipur(Rajasthan)

District Public Grievances

Officer

District Manager, FCI, D istrict Office,

Bikaner (Rajasthan)

District Public Grievance Officer

2523482

District Manager, FCI  District Office,.

Sriganganagar(Raj.asthan))

District Public Grievance Officer

2420407

District Manager, FCI  District Office,

Udaipur (Raj.asthan))

District  Public  Grievance Officer

2528969

District Manager, FCI, District Office,

Jodhpur (Rajasthan)

District Public Grievance Officer

2516092

District Manager, FCI, District Office,

Ajmer (Rajasthan)

District Public Grievance Officer

2620967

District Manager, FCI, District Office,

Alwar(Rajasthan)

District Public Grievance Officer

2341563

UTTAR   PRADESH   REGION

.Regional Manager,

FCI Regional Office, TC/3V Vibhuti Khand , Gomti Nagar , Lucknow (UP)_

Regional Public  Grievance Officer

2720863

District  Manager, FCI, District Office,

Baraily(UP)

District Public Grievance Officer

2575412

District Manager, FCI, District Office, Gorakhpur (UP)

District Public Grievance Officer

2334082

District Manager, FCI, District Office,

Kanpur (UP)

District Public Grievance Officer

2530282

District Manager, FCI, District  Office,

Bulandshar(UP)

District Public Grievance Officer

232707

District Manager, FCI, District Office,

Hapur(UP)

District Public Grievance Officer

2316659

District Manager, FCI, District Office,

Lucknow (UP)

District Public Grievance Officer

2226462

District Manager, FCI, District Office,

Agra (UP)

District Public Grievance Officer

2354789

District  Manager, FCI, District Office,

Faizabad(UP)

District Public Grievance Officer

222873

District  Manager, FCI, District Office,

Jhansi (UP)

District Public Grievance Officer

2440620

District Manager, FCI, District Office,

Moradabad (UP)

District Public Grievance Officer

2315563

District Manager, FCI, District Officer,

Saharanpur (UP)

District Public Grievance Officer

2727507

District Manager, FCI, District Officer,

Varansi(UP)

District Public Grievance Officer

2361977

District Manager, FCI, District Office,

Sitapur(UP)

District Public Grievance Officer

242482

District Manager, FCI, District Office,

Banda(UP)

District Public Grievance Officer

224619

District Manager, FCI,District Office,

Shahajanpur(UP)

District Public Grievance Officer

223774

District Manager,’ FCI, District Office,

Allahabad (UP)

District Public Grievance Officer

2640703

District Manager, FCI, District Office,

Azamgarh(UP)

District Public Grievance Officer

243375

District  Manager, FCI, District Office,

Gonda(UP)

District Public Grievance Officer

222619

District Manager, FCI, District Office,

Aligarh (UP)

District Public Grievance Officer

2740903s

WEST ZONE;Mumbai ( MAHARASHTRA )

Dy.Zonal Manager( West )

FCI, Zonal Office,Dheeraj Arma Bldg., 2nd floor

Bandra(West), Mumbai

 

Zonal Public Grievance Officer

30687087

CHHATISGARH REGION ( Raipur )

Regional Manager,

FCI, Regional Office, Righ Road , Tiraha Telibandha

Raipur .

Regional Public Grievance Officer

2666881

District Manager, FCI, District Office,

Raipur (CG)

District Public Grievance Officer

2444531

District Manager, FCI, District Office,

Durg (CG)

District Public Grievance Officer

0788-2321157

District Manager, FCI, District Office,

Bilaspur(CG)

District Public Grievance Officer

07752-226965

GUJARAT REGION:(AHMEDABAD)

Regional Manager,

FCI, Regional Office,Near Himali  Tower Manekbaug  Shyamal Road , Sattelite, AHMEDABAD Gujarat

Regional Public Grievance Officer

26581395

District Manager, FCI, District Office,   Sabarmati

District Public Grievance Officer

27523758

District Manager, FCI, District Office,

Rajkot ( Gujarat )

District Public Grievance Officer

2476257

District Manager, FCI, District Office,

Baroda ( Gujarat )

District Public Grievance Officer

2337105

MAHARASHTRA REGION

.Regional Manager,

FCI, Regional Office, ,Dheeraj Arma Bldg., 2nd floor Mumbai( Maharashtra )

Regional Public Grievance Officer

30687002

District Manager, FCI, District Office, Mumbai. City Godown Mumbai.

District Public Grievance Officer

23725598

District  Manager, FCI, District Office,

Nagpur ( Maharashtra )

District Public Grievance Officer

2225741

District Manager, FCI, District Office

Borivilli (E),Mumbai( Maharashtra )

District Public Grievance Officer

28052088

District Manager,

FCI, District Office,General Motors

Mumbai( Maharashtra )

  District Public Grievance Officer

23724161

District Manager, FCI, District Office, Pune( Maharashtra )

District Public Grievance Officer

26135637

District Manager, FCI, District Office,

 Panval ,Mumbai( Maharashtra )

District Public Grievance Officer

022-27421131

District Manager, FCI, District Office,

Manmad, Nasik ( Maharashtra )

District Public Grievance Officer

222205

District Manager, FCI, District Office,

Navi Mumbai ( Maharashtra )

District Public Grievance Officer

27420103

District Manager, FCI, District Office, Goa .

District  Public Grievance Officer

2417104

MADHYA PRADESH   REGION

Regional Manager,

FCI, Regional Office, Chetak Building , MP Nagar ,Zone-II Bhopal ( Madhya Pradesh )

Regional Public Grievance Officer

2553114

District Manager, FCI, District Office,

Bhopal ( Madhya Pradesh )

District Public Grievance Officer

2551164

District Manager, FCI, District Office, Sagar(MP)

District Public Grievance Office

223393

District Manager, FCI, Distirict Office, Jabalpur (MP)

Disitrict Public Grievance Officer

2315643

District Manager, FCI, District Office,

Satna(MP)

District Public Grievance Officer

223487

District Manager, FCI, District Office, ( Gwalior )

District Public Grievance Officer

2322295

District Manager, FCI, District Office,

Indore (MP)

District Public Grievance Officer

2434690

District Manager, FCI, District Office, Ujjain (MP)

District Public Grievance Officer

2517446

EAST ZONE

Dy.Zonal ManagerFCI, Zonal Office(East),6, Royd Street Kolkata

Zonal Public Grievance Officer

22295332

ORISSA REGION BHUBANESWAR

Regional Manager

FCI, Regional OfficeKhadya Bhavan , Satsang Vihar P.O. Vani Vihar

Bhubaneswar (Orissa)

Regional Public Grievance Officer

2586447

District  Manager FCI ,Distr ict Office, Behrampur(Orissa)

 

District  Public Grievance Officer

580747

District Manager FCI  District Office, Sambalpur (Orissa)

District  Public Grievance Officer

0663-2402529

District Manager FCI  District Office, Jeypore (Orissa)

District  Public Grievance Officer

06854-230268ss

District Manager

FCI  District Office,

Bhubaneswar (Orissa)

District  Public Grievance Officer

0674--2418306

District Manager FCI  District Office Cuttack (Orissa)

District  Public Grievance Officer

2312460

District Manager FCI  District Office Titlagarh(Orissa)

District  Public Grievance Officer

220464

District Manager FCI  District Office Balasore(Orissa)

District  Public Grievance Officer

2362178

BIHAR REGION( PATNA )

Regional Manager

FCI, Regional Office, Exhibition Road

Patna ( Bihar )

Regional Public Grievance Officer

2224727

District Manager,

FCI, District Office, Bhagalpur ( Bihar )

 

District Public Grievance Officer

2400172

District Manager, FCI, District Office, Dharbanga( Bihar )

District Public Grievance Officer

241075

District Manager, FCI, District Office,

Gaya ( Bihar )

District Public Grievance Officer

2420806

District Manager  FCI , Patna Bihar  

District Public Grievance Officer

2685877

District Manager, FCI, District Office, Muzaffarpur( Bihar )

District Public Grievance Officer

2214380

District Manager, FCI, District Office,

Purnia( Bihar )

District Public Grievance Officer

222691

District Manager, FCI, District Office,

Chhapra( Bihar )

District Public Grievance Officer

222635

District Manager, FCI, District Office,

Samastipur( Bihar )

District Public Grievance Officer

222689

District Manager, FCI, District Office,

Saharsa( Bihar )

District Public Grievance Officer

223335

JHARKHAND REGION ( RANCHI )

Regional Manager,

FCI, Regional Office, 29-A, Kishan Singh Colony, Gurudwara Lane

Ranchi (Jharkhand)

Regional Public Grievance Officer

2330803

District Manager, FCI, District Office,

Hazaribagh

District Public Grievance Officer

222389

District Manager, FCI, District Office,

Ranchi

District Public Grievance Officer

2313253

REGIONAL OFFICE ; KOLKATA( West Bengal )

Regional Manager,

FCI, Regional Office,6, Lyod Street Kolkata.-7.

Regional Public Grievance Officer

22265515

District Manager, FCI, District Office

Burdwan( West Bengal )

District Public Grievance Officer

2564110

District Manager, FCI, District Office, D.O. (Dock)

Kolkata ( West Bengal )

District Public Grievance Officer

22450841

District Manager, FCI, District Office,

Bamkura( West Bengal )

District Public Grievance Officer

250301

District Manager, FCI, District Office,

Birbhum( West Bengal )

District Public Grievance Officer

255339

District Manager, FCI, District Office,

Kolkata-East( West Bengal )

District Public Grievance Officer

 

District Manager, FCI, District Office,

Kolkata-South( West Bengal )

District Public Grievance Officer

 

District Manager, FCI, District Office,

Kolkata-North( West Bengal )

District Public Grievance Officer

 

District Manager, FCI, District Office,

Cooch-Behar( West Bengal )

District Public Grievance Officer

222520

District Manager, FCI, District Office,

Durgapur ( West Bengal )

District Public Grievance Officer

2556637

District Manager, FCI, District Office,

Malda( West Bengal )

District Public Grievance Officer

252344

District Manager, FCI, District Office,

Purulia( West Bengal )

District Public Grievance Officer

222280

District Manager, FCI, District Office,

Siliguri( West Bengal )

District Public Grievance Officer

2432754

District Manager, FCI, District Officer,

Hooglly( West Bengal )

District Public Grievance Officer

26802329

District Manager, FCI, District Office,

Murshidabad( West Bengal )

District Public Grievance Officer

250053

District Manager, FCI, District Office,

Subarban( West Bengal )

District Public Grievance Officer

22484652

District Manager, FCI, District Office, Sales Corporation

Kolkata( West Bengal )

District Public Grievance Officer

222520

District Manager, FCI, District Office,

             Howrah-Kolkata( West Bengal )

District Public Grievance Officer

22450844

District Manager, FCI, District Office

Nadia( West Bengal )

District Public Grievance Officer

252217

District Manager, FCI, District Office,

West Dinajpur( West Bengal )

District Public Grievance Officer

255509

District Manager, FCI, District Office, Non Port Depot

Kolkata( West Bengal )

District Public Grievance Officer

2290054

District Manager,

FCI, District Office, Port Depot Calcutta

Kolkata( West Bengal )

District Public Grievance Officer

2260782

District Manager, FCI, District  Office,

Midnapur( West Bengal )

District Public Grievance Officer

262424

District Manager, FCI, District Office,

Jalpaiguri( West Bengal )

District Public Grievance Officer

230058

District Manager, FCI, District Office,

Sikkim ( West Bengal )

District Public Grievance Officer

District Manager, FCI, District Office,

 Parganas( West Bengal )

District Public Grievance Officer

 

NORTH EAST ZONE(GUWAHATI)

Dy.Zonal Manager,

FCI, Zonal Office(NE), G.S.Road, Uluberi

Guwahati.

Zonal Public Grievance Officer

2455240

REGIONAL OFFICE:SHILLONG

Regional Manager,

FCI, Regional Office, Midland Jawai Road

Shillong-3.

Regional Public Grievance Officer

2224329

District Manager,

FCI, District Office

Agartala

District Public Grievance Officer

2224663

District Manager,

FCI, District Office,

Shillong.

District Public Grievance Officer

2224664

District Manager,

FCI, District Office,

Silchar(Mizoram)

District Public Grievance Officer

245306

District Manager,

FCI, District Office,

Aizwal(Shillong)

District Public Grievance Officer

2325736

ASSAM REGION(GUWAHATI)

 

Regional Manager,

FCI, Regional Office,G.S.Road,Ulubari

Guwahati.( Assam )

Regional Public Grievance Officer

2545936

District Manager,

FCI, District Office,

Guwahati.( Assam )

District  Public Grievance Officer

2543331

District Manager,

FCI, District Office,

Silchar( Assam )

District Public Grievance Officer

235895

District Manager,

FCI, District Office,

New Bongaigoan( Assam )

District Public Grievance Officer

220856

District Manager,

FCI, District Office,

Tejpur( Assam )

 

District Public Grievance Officer

220958

District Manager,

FCI, District Office,

Dibrugarh( Assam )

District Public Grievance Officer

2324356

District Manager,

FCI, District Office,

Banderdeva(Itanagar)

District Public Grievance Officer

2266216

District Manager,

FCI, District Office,

Kokrajhar( Assam )

District Public Grievance Officer

270265

District Manager,

FCI, District Office,

Jorhat( Assam )

District Public Grievance Officer

2330505

District Manager,

FCI, District Office

Nowgaon( Assam )

District Public Grievance Officer

235247

District Manager,

FCI, District Office,

North Lakhimpur.( Assam )

District Public Grievance Officer

230490

NAGALAND & MANMIPUR REGION(DIMAPUR

Regional Manager,

FCI, Regional Office, Circular Road, Nagaland State Co-Op.Bank Bldg. Dimapur

Regional Public Grievance Officer

2544782

District Manager, FCI, District Office, Dimapur

District Public Grievance Officer,

233089

District Manager, FCI, District Office, Imphal

District Public Grievance Officer

SOUTH ZONE(CHENNAI)

TAMIL NADU REGION;CHENNAI

Regional Manager

FCI, Regional Office,New No.124,Old No.58, Greams Road

Chennai

 

Regional Public Grievance Officer

28291184

District Manager,

FCI, District Office,

Cuddalore(Tamilnadu)

District Public Grievance Officer

2330353

District Manager,

FCI, District Office,

Egmore(Chennai)

District Public Grievance Officer

28294104

District Manager,

FCI, District Office,

Coimbatore (Tamilnadu)

District Public Grievance Officer

2405407

District Manager,

FCI, District Office,

Thanjavur(Tamilnadu)

District Public Grievance Officer

2350187

District Manager,

FCI, District Office,

Tuticorin(Tamilnadu)

District Public Grievance Officer

2321990

District Manager,

FCI, District Office,

Vellore (Tamilnadu)

District Public Grievance Officer

2226873

KARNATAKA REGION( BANGALORE )

Regional Manager,

FCI, Regional Office,10 P, Kalinga Road ,7,Pallavi Complex

Bangalore

 

Regional Public Grievance Officer

2227268

District Manager,

FCI, District Office,

Hoogli(Karnataka)

District Public Grievance Officer

2363275

District Manager,

FCI, District Office,

Bangalore

 

District Public Grievance Officer

25588071

District Manager,

FCI, District Office,

Raichur(Karnataka)

District Public Grievance Officer

235427

District Manager,

FCI, District Office,

Shimoga

District Public Grievance Officer

223486

District Manager,

FCI, District Office,

Mysore (Karnataka)

District Public Grievance Officer

242090

KERALA REGION; TRIVANDRUM

Regional Manager,

FCI, Regional Office, Patom Palace P.O.Kesavadasapuram

Thiruvanthapuram.

Regional Public Grievance Officer

2441223

District Manager,

FCI, District Office,

Alleppy(Kerala)

District Public Grievance Officer

2253640

District Manager

FCI, District Office,

Cochin (Kerala) Storage

District Public Grievance Officer

2666506

District Manager

FCI, District Office,

Cochin(Kerala) Shipping

District Public Grievance Officer

District Manager,

FCI, Kottayam.

District Public Grievance Officer

2431318

District Manager,

FCI, District Office,

Palghat(Kerala)

District Public Grievance Officer

2555445

District Manager,

FCI, District Office,

Cannanore.

District Public Grievance Officer

2832023

District Manager,

FCI, District Office,

Thiruvana nthapuram

District Public Grievance Officer

2503177

District Manager,

FCI, District Office,

Quilon(Kerala)

District Public Grievance Officer

2743496

District Manager,

FCI, District Office,

Trichur(Kerala)

District Public Grievance Officer

2201741

District Manager,

FCI, District Office,

Calicut (Kerala)

District Public Grievance Officer

O497-238055

ANDHRA PRADESH REGION( HYDERABAD )

 

Regional Manager,

FCI, Regional  Office,3rd floor, HACA Bhavans

Hyderabad (AP)

Regional Public Grievance Officer

23242074

District Manager,

FCI, District Office,

Kurnool (AP)

District Public Grievance Officer

258734

District Manager,

FCI, District Office,

Nalgonda(AP)

District Public Grievance Officer

222064

District Manager,

FCI, District Office,

Visakhapatnam (AP)

District Public Grievance Officer

222064

District Manager,

FCI, District Office,

Khammam(AP)

District Public Grievance Officer

233695

District Manager,

FCI, District Office,

Nellore (AP)

District Public Grievance Officer

2320056

District Manager,

FCI, District Office,

Guntur (AP)

District Public Grievance Officer

2355797

District Manager,

FCI, District Office,

Kakinada (AP)

District Public Grievance Officer

2362730

District Manager,

FCI, District Office,

Mahboob Nagar (AP)

District Public Grievance Officer

2378010